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Description
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Shipping & Return Policy
Lead Time:
Usually, leattime is from 7-15 days retail items, and from 30-45 working days for wholesale orders, please confirm the lead time with us when place order, thanks!
ShippingWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll inform you via e-mail of your refund once we've received and processed the returned item.
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FAQ
1. Q: Are you factory or Trading Company?
A: We are factory in Yiwu, Zhejiang.
2. Q: How can you ensure products' quality?
A: We have a professional QC team, which monitoring from material purchase,semi finished products, assembly to packaging and
delivery. Also, our products have passed CE,EN71, ASTM, CPC certificate. And Factory has been BSCI audited.
3. Q: Can I get a sample to check the quality?
A: Of course, you can. We offer a set of sample and usually deliver by DHL/UPS/FEDEX.You need to pay the cost of the sample and
the delivery,and we will send it in 5-7days after confirming the sample information. Sample fee can be refunded against official
order reaches $10,000.
4. Q: What is your MOQ?
A: Usually our company's MOQ is 1000 sets for each item, but we can have a further discussion if your demand is less than the
number.
5. Q: Can I put my own brand LOGO on the box or the product?
A: Yes, you can OEM the box once QTY more than 2000pcs. Sure we can discuss the MOQ if you have special requests. No Extra Charge for customized boxes if QTY more than 3000 sets.
6. Q: What is the payment term?
A: T/T (30% deposit and 70% balance before delivery), LC available while Single Order Amount Up to $20,000.
